Elements and Performance Criteria
- Develop gaming activities.
- Research gaming requirements taking into consideration customer preferences, budget, location and needs of the organisation.
- Source, identify and access information on potential gaming activities and products.
- Select gaming products that are suitable for the venue and purpose.
- Select and establish policies, systems and procedures regarding the operation of selected gaming activities and monitor their implementation according to enterprise, venue policy and legislative requirements.
- Investigate relevant computer applications for gaming and set up and implement appropriate systems and records.
- Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.
- Establish resource requirements, including staffing, furniture, equipment, fittings and training.
- Develop and maintain a gaming venue.
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- Plan pre-installation, including staffing and training, and location and operation of equipment and service design.
- Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.
- Procure and install furniture, equipment and fittings.
- Check and monitor the gaming location for effective and efficient operation and modify if required.
- Monitor gaming activities.
- Summarise and analyse gaming data and prepare recommendations.
- Develop reports on gaming activities and submit them to appropriate personnel to achieve desired results.
- Analyse problems in gaming operations and develop strategies to rectify them.
- Match data against key performance indicators and benchmarks.
- Implement changes in gaming operations to achieve enhanced performance.
- Develop promotional activities for gaming.
- Organise and monitor security for gaming location.
- Ensure compliance with enterprise policy, legal obligations and codes of practice for a gaming location.